At Luxvoyant, we are committed to maintaining premium standards across all products we offer. Due to the nature of our items and fulfillment process, we enforce a strict return policy to ensure consistency and product integrity.
Returns
We accept returns within 14 days of delivery under the following conditions:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- All included components must be present
- Proof of purchase is required
Any returns that do not meet these conditions will not be accepted.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Personal care or hygiene-related products
- Jewelry (including rings, earrings, and accessories)
- Used, damaged, or altered items
- Products returned without original packaging
- Items marked as "Final Sale"
Refunds
If your return is approved:
- Refunds will be issued to the original payment method only
- Processing may take 5–10 business days after approval
Shipping fees are non-refundable.
Return Shipping
- Customers are responsible for all return shipping costs
- We recommend using a trackable shipping service
- Luxvoyant is not responsible for lost or untracked returns
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- You must contact us within 48 hours of delivery
- Include your order number and clear photos of the item and packaging
Claims submitted after this timeframe may not be accepted.
Order Cancellations
- Orders cannot be canceled once they have been processed or shipped
- Please review your order carefully before checkout
Contact Us
For return requests or questions, contact our support team:
Email: support@shopluxvoyant.com
We aim to respond within 24–48 hours.
Our Policy
At Luxvoyant, our policies are designed to uphold product quality, fairness, and a premium customer experience. We appreciate your understanding and support.